▬▬▬▬ RETURNS ◆ EXCHANGES ◆ CANCELLATIONS ▬▬▬
Yes, I honor returns, exchanges and cancellations.
I want you to be satisfied. Please message me about your concerns.
I want you to be happy with what you ordered. Please contact me to let me know you desire to return your item. Ship the item back to my studio in a well taped structured package with tracking. Once the item is received back to my studio, I will issue the refund to the method of payment you used for making the purchase.
Please contact me before I ship your item if you are unsure about your size you need for any items requiring correct sizing. If you have mistakingly ordered the incorrect size or want to exchange for another item of equal value, please understand that you will need to cover the shipping to and from my studio. Please ship back the item you wish to exchange in a well taped structured package and purchase tracking so I can see that it has been safely shipped. Once I receive the item back to my studio and we have agreed upon the item to be sent back out, you will receive a new shipment. In some cases, additional production time may be required for the new item to be created.
Please contact me to cancel your order as soon as possible. If you choose to cancel after your order has shipped, I must receive my handmade item back to my studio (please ship back to me with tracking and in a structured well taped package) before I will issue a cancellation and refund. If cancellation is requested before I ship, I can accomodate a cancellation and refund immediately, please just message me.
Contact me if you have any further questions and I will get back to you as soon as possible. I try to respond to all messages within 24 hours. If I don't respond within 24 hrs, please message me again to make sure I received your message.